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Alexander Lau: some lessons from Singapore in building public service innovation

Alexander Lau: some lessons from Singapore in building public service innovation

Mr Alexander Lau delivered an inspiring keynote address at the 2019 IPAA National Conference held in Darwin last month. Mr Lau — the Principal Design Lead with the Singapore Government’s Innovation Lab — unpacked some recent successes to innovating service delivery in the Singapore Public Service, and highlighted some of the unexpected lessons they learned from stress testing low cost prototypes before scaling up.